NextivaONE Review | PCMag

I conducted phone calls via NextivaONE between multiple platforms, including the browser, iOS, and Windows apps. I didn’t hear any digital noise or interference, and NextivaONE makes calling easy and smooth. You can use the softphone dial pad to call anyone, although I don’t like how the messaging features and softphone dialer are on separate sides of the interface.

You can transfer a call from NextivaONE to any other phone. That feature is easy to find in the iOS app and helpful if you don’t use only Nextiva for your business calls. You might want to transfer a call to your cell line, for example, which is surprisingly possible. As mentioned, the service does not provide AI call features beyond voicemail transcription.

In terms of video calls, NextivaONE needs a lot of work. You don’t get AI summarization and transcription features, a car mode (for less distracted meetings on the go), or whiteboard collaboration. It also isn’t possible to actually conduct a video call from the mobile app (it launches your mobile browser if you try to join one). Video meetings usually work in a mobile browser, but the experience is buggy and somewhat unintuitive. I didn’t encounter any sort of distortion or lag with video calls via the desktop apps.

(Credit: Nextiva/PCMag)

NextivaONE’s analytics are exceptional. You can easily see the total number of calls made, as well as details like call groups and locations. It’s possible to split reports based on local and international calling, too. Its clear and colorful reports compare favorably to those of top competitors and even outclass them in some ways. You can also create custom reports with the specific features you want. The Voice Analytics feature, which unlocks real-time monitoring and gamification aspects, costs extra.

RingEx offers a much smoother video conferencing experience and goes much deeper with AI features. It can find parts of a video meeting in which a specific person spoke, generate messages, and transcribe calls in real time. Unite’s AI Assistant can generate content and summarize information during calls.

NextivaONE’s social media management service is a rudimentary tool that works like HootSuite. Once I connected my X account, I was able to schedule posts and monitor my feeds.